Modernise Government Services with Secure Digital Solutions
Citizen-centric applications, intelligent automation, and secure platforms that transform public service delivery while meeting strict compliance requirements.
Enterprise Apps
Secure, compliant applications for government agencies
Citizen Portal
Self-service portal for citizens to access services, submit applications, track requests, and communicate with agencies 24/7.
- •Online application submissions
- •Real-time request tracking
- •Secure document upload and storage
Case Management
Comprehensive case tracking system with workflow automation, document management, and collaboration tools for government staff.
- •Automated case routing and assignment
- •SLA tracking and escalation
- •Complete audit trail and reporting
Licensing & Permits
End-to-end digital licensing system with online applications, automated assessments, payment processing, and renewal management.
- •Online application and payment
- •Automated compliance checks
- •Digital certificate issuance
Grants Management
Complete grants lifecycle management from application through assessment, approval, disbursement, and acquittal reporting.
- •Online grant applications
- •Assessment workflow and scoring
- •Milestone tracking and reporting
Compliance & Inspection
Mobile inspection app with offline capability, standardised checklists, photo evidence, and automated compliance reporting.
- •Mobile-first inspection tools
- •Non-compliance tracking
- •Automated enforcement workflows
FOI Management
Streamlined Freedom of Information request management with automated workflows, redaction tools, and statutory deadline tracking.
- •Automated request intake and triage
- •Statutory deadline tracking
- •Secure document redaction
AI Agents
Intelligent assistants that enhance public service delivery
Citizen Service Agent
AI-powered virtual assistant that answers citizen enquiries, guides through processes, and provides 24/7 support in multiple languages.
- ✓Instant answers to common enquiries
- ✓Step-by-step guidance through applications
- ✓Multi-language support for diverse communities
- ✓Seamless handoff to human staff when needed
Document Processing Agent
Intelligent document analysis that extracts information from submitted forms, validates data, and pre-populates systems automatically.
- ✓Automated data extraction from documents
- ✓Validation against government databases
- ✓Fraud detection and anomaly flagging
- ✓Reduce processing time by 80%
Automation Workflows
Streamline operations and improve service delivery
Application Processing
Automatically validate applications, check eligibility, route for assessment, and notify applicants of progress and outcomes.
Payment Processing
Automated payment collection, reconciliation, receipt generation, and integration with financial systems.
Renewal Notifications
Automatically send renewal reminders for licences, permits, and registrations with online renewal links.
Compliance Monitoring
Track compliance obligations, send reminders, escalate non-compliance, and generate enforcement actions automatically.
Report Generation
Automatically generate statutory reports, performance dashboards, and ministerial briefings from system data.
Inter-Agency Integration
Seamlessly share data between agencies with automated validation, transformation, and secure transmission.
Built for Government Security
Enterprise-grade security and compliance built into every solution
ISO 27001 Certified
Information security management systems certified to international standards
Data Sovereignty
All data stored in Australian data centres with full sovereignty compliance
Privacy Act Compliant
Full compliance with Australian Privacy Principles and government requirements
Accessibility Standards
WCAG 2.1 AA compliant for inclusive access to all citizens
Ready to Modernise Your Government Services?
Let's discuss how ARK360 can help you deliver better outcomes for citizens with secure, compliant digital solutions.